Privacy Policy

1. Introduction

Welcome to Vault of Watches (“we,” “our,” “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website www.vaultofwatches.com, make a purchase, or interact with us in any way.

We comply with global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure your personal data is handled safely and transparently.

By using our website, you agree to the collection and use of your information in accordance with this policy.

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2. Information We Collect

We collect both personal and non-personal information to process your orders, improve our services, and enhance your shopping experience.

a. Personal Information

When you make a purchase or create an account, we may collect:

• Full name

• Email address

• Billing and shipping addresses

• Phone number

• Payment details (processed securely via third-party providers)

• Account login details (if you register an account)

b. Automatically Collected Information

When you visit www.vaultofwatches.com, we automatically collect:

• IP address and general location

• Browser type and device information

• Pages visited and time spent on our website

• Referring URLs and session data

We use this data for analytics, website optimization, and fraud prevention.

 

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Provide customer support and respond to inquiries

• Communicate updates, promotions, and special offers

• Improve website performance and user experience

• Prevent fraudulent transactions and ensure site security

• Comply with applicable legal and tax obligations

We only collect and process your data under lawful bases defined by the GDPR, including consent, contract necessity, legal obligation, and legitimate interests.

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Enable essential site functionality

• Remember your preferences

• Analyze site usage and performance

• Deliver relevant advertising

You can manage or disable cookies in your browser settings, though some website features may not function properly without them.
For more details, please review our Cookie Policy (coming soon).

 

5. Sharing Your Information

We do not sell or rent your personal data.
We may share limited data with trusted third-party service providers who help us operate our business, including:

Purpose                                       Example Partners

Payment Processing               Stripe, PayPal

Shipping & Fulfillment             Australia Post, DHL, UPS

Analytics & Advertising           Google Analytics, Meta (Facebook & Instagram Ads)

Website Hosting & Security   Shopify, Cloudflare

All third parties are required to handle your data securely and only use it for the services they provide to us.

 

6. International Data Transfers

Your information may be transferred and stored outside of your country (for example, in the United States, Europe, or Australia).
When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure compliance with GDPR standards.

 

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose it was collected for (e.g., fulfilling your order)

• Comply with tax, accounting, or legal obligations

• Resolve disputes and enforce agreements

After this period, your information will be securely deleted or anonymized.

 

8. Your Rights (GDPR & CCPA)

For EU/EEA Customers (GDPR):

You have the right to:

• Access and receive a copy of your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

For California Customers (CCPA):

You have the right to:

• Know what personal data we collect and how it is used

• Request deletion of your personal information

• Opt out of data selling (Vault of Watches does not sell personal data)

• Not be discriminated against for exercising your rights

To exercise any of these rights, please contact us at privacy@vaultofwatches.com.
We may ask for verification before processing your request.

 

9. Data Security

We take data protection seriously and employ industry-standard safeguards, including:

• SSL encryption across our website

• Secure third-party payment processing

• Limited employee data access

• Regular system audits and threat monitoring

While we strive to protect your data, no system is entirely immune from breaches. We will promptly notify affected individuals if a breach occurs, as required by law.

 

10. Children’s Privacy

Vault of Watches does not knowingly collect or store information from individuals under 16 years of age.
If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or technological changes.
The updated version will be posted on www.vaultofwatches.com with a new “Last Updated” date.
We encourage you to review this page periodically.

 

12. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us:

📧 Email: privacy@vaultofwatches.com
🌐 Website: www.vaultofwatches.com
🏢 Business Location: Sydney, Australia