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Terms & Conditions

Terms & Conditions — Vault of Watches

Last Updated: October 8, 2025

1. Introduction

Welcome to Vault of Watches (“we,” “our,” “us”).
These Terms & Conditions (“Terms”) govern your use of our website www.vaultofwatches.com and the purchase of products from us.
By accessing or using our site, you agree to be bound by these Terms.
If you do not agree, please do not use our website.

 

2. Company Information

Vault of Watches
📍 Sydney, Australia
🌐 www.vaultofwatches.com
📧 support@vaultofwatches.com

 

3. Eligibility

To use our website or make purchases, you must:

  • Be at least 18 years old, or have parental/guardian consent

  • Provide accurate and up-to-date information

  • Use our website only for lawful purposes

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe you have violated these Terms.

 

4. Products and Descriptions

We strive to ensure all product descriptions, images, and prices on Vault of Watches are accurate.
However, occasional errors may occur. In such cases:

  • We reserve the right to correct any inaccuracies

  • If an order was placed with incorrect details, we may cancel or adjust it after notifying you

All products are subject to availability.
We may discontinue or update products without notice.

 

5. Pricing and Payments

All prices are displayed in [your store’s currency, e.g., AUD/USD/EUR], inclusive of GST/VAT where applicable.
We accept payments via trusted third-party providers such as Stripe and PayPal.

Payment Terms:

  • Payment must be made in full before shipment

  • We do not store or process payment details directly — all transactions are securely handled by our payment partners

  • Vault of Watches is not responsible for fees or currency conversion charges imposed by your bank or payment provider

 

6. Shipping and Delivery

We ship orders both domestically and internationally through reliable courier partners.
Estimated delivery times are provided at checkout and may vary based on location and carrier.

Important Notes:

  • Vault of Watches is not responsible for delays caused by customs, postal services, or unforeseen events

  • Risk of loss passes to you upon delivery of the order

  • Incorrect shipping details provided by the customer may result in delayed or failed deliveries

For detailed information, please refer to our Shipping Policy (available on our website).

 

7. Returns and Refunds

We want you to love your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery.

Return Conditions:

  • The product must be unused, undamaged, and in its original packaging

  • Proof of purchase is required

  • Certain items (e.g., custom orders or clearance watches) may not be eligible for return

Refunds will be issued to the original payment method once the item has been inspected and approved.

For more details, visit our Returns Policy page.

 

8. Warranty

All watches sold by Vault of Watches come with a 12-month limited warranty covering:

  • Manufacturing defects

  • Movement or craftsmanship faults

This warranty does not cover:

  • Normal wear and tear

  • Battery replacement

  • Damage caused by misuse, water exposure (if not rated), or unauthorized repairs

Warranty claims must include proof of purchase and a detailed description of the issue.

 

9. Intellectual Property

All content on www.vaultofwatches.com — including text, images, logos, graphics, and designs — is the property of Vault of Watches or its content suppliers and is protected by copyright and trademark laws.

You may not reproduce, modify, distribute, or use any content without our prior written permission.

 

10. Limitation of Liability

To the fullest extent permitted by law:

  • Vault of Watches shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website

  • Our total liability for any claim related to your purchase shall not exceed the amount you paid for that product

Nothing in these Terms excludes your rights under Australian Consumer Law or applicable international consumer protection laws.

 

11. Privacy and Data Protection

We are committed to protecting your privacy.
All personal information collected through our website is handled in accordance with our Privacy Policy.
By using our site, you consent to our data practices as described in that policy.

 

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, products, or practices of these external sites.
You access them at your own risk.

 

13. Account Termination

We may suspend or terminate your account if:

  • You violate these Terms

  • We suspect fraudulent or unlawful activity

  • You request account deletion

Termination will not affect any outstanding obligations between you and Vault of Watches.

 

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and applicable international trade laws.
Any disputes shall be resolved in the courts of Sydney, NSW, unless otherwise required by local consumer protection law.

 

15. Changes to These Terms

We may update these Terms from time to time to reflect business or legal changes.
Updated versions will be posted on this page with a revised “Last Updated” date.
Your continued use of our site constitutes acceptance of the new Terms.

 

16. Contact Us

For questions, concerns, or support regarding these Terms, please contact us:

📧 Email: support@vaultofwatches.com
🌐 Website: www.vaultofwatches.com
🏢 Business Address: Sydney, Australia

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