Returns & Refund Policy

1. Our Promise

We want you to be completely satisfied with your purchase.
If you are not happy with your watch, you may return it for a refund or exchange within 30 days of receiving your order.

 

2. Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, and in its original packaging

• It must include all original accessories, tags, and documentation

• Proof of purchase (receipt or order confirmation) is required

Items that are custom-engraved, on clearance, or heavily discounted are final sale and cannot be returned unless faulty.

 

3. How to Initiate a Return

To begin a return or exchange:

1. Email returns@vaultofwatches.com with your order number and reason for return

2. We’ll provide you with a return authorization and shipping instructions

3. Ship your item securely with tracking

Customers are responsible for return shipping costs unless the item was defective or incorrect.

​

4. Refunds

Once your return is received and inspected:

• We’ll notify you by email of approval or rejection

• Approved refunds will be issued to your original payment method within 5–10 business days

Please note:

• Shipping costs are non-refundable

• Refund processing times may vary depending on your bank or payment provider

​

5. Exchanges

If you wish to exchange your watch for a different model, color, or size, please contact us at returns@vaultofwatches.com.
We will guide you through the exchange process and confirm stock availability.

 

6. Faulty or Damaged Items

If you receive a faulty or damaged product, contact us within 48 hours of delivery.
Provide:

• Your order number

• Description of the issue

• Clear photos or videos showing the defect

We will offer a replacement, repair, or full refund (including shipping) in accordance with Australian Consumer Law and international consumer rights standards.

​

7. Warranty Claims

All watches are covered by a 12-month limited warranty for manufacturer defects.
Warranty claims require proof of purchase and must comply with our Warranty Policy (outlined in our Terms & Conditions).

​

8. Non-Returnable Items

We cannot accept returns for:

• Gift cards or promotional vouchers

• Watches damaged through misuse or neglect

• Water damage (for non-water-resistant models)

• Custom or personalized items

​

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:
📧 returns@vaultofwatches.com
🌐 www.vaultofwatches.com

✅ Summary of Compliance

This full policy suite (Privacy, Terms, Shipping, Returns) ensures Vault of Watches meets:

• GDPR (EU)

• CCPA (California)

• Australian Consumer Law (ACL)

• Shopify / Google Merchant / PayPal Buyer Protection requirements