Shipping Policy

1. Processing Times

Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email once your order has been shipped, including tracking details (where available).

Please note:

• Orders placed on weekends or public holidays will be processed on the next business day.

• During high-demand periods (e.g., sales or holidays), processing times may be slightly longer.

 

2. Shipping Options and Delivery Times

We proudly ship both within Australia and internationally.

Destination                          Estimated Delivery Time          Carrier

Australia (Standard)          3–7 business days                     Australia Post / Sendle

Australia (Express)            1–3 business days                     Australia Post Express

International (Standard)   7–15 business days                  DHL / UPS / FedEx

International (Express)     3–7 business days                     DHL Express

Delivery times are estimates and may vary due to customs, weather, or postal delays beyond our control.

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3. Shipping Costs

Shipping costs are calculated at checkout based on your location, delivery option, and total order weight.
We occasionally offer free shipping promotions, which will be clearly advertised on our website.

 

4. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking link to monitor your delivery.
If your tracking link is not updating after several days, please contact us at support@vaultofwatches.com.

 

5. Customs, Duties, and Taxes

For international orders, please note that import duties, customs fees, and taxes may apply depending on your country’s regulations.
These charges are the customer’s responsibility and are not included in our prices or shipping fees.

We recommend checking with your local customs office before placing your order.

 

6. Lost or Delayed Shipments

Vault of Watches is not responsible for:

• Incorrect shipping addresses entered by the customer

• Delays caused by customs or carriers

• Lost packages after confirmed delivery

If your order is delayed or missing, please reach out to us at support@vaultofwatches.com and we’ll assist you in tracking or resolving the issue.

 

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the damaged packaging and product

We’ll assess the issue and arrange a replacement or refund where appropriate.

 

8. Contact Us

For any questions about shipping or delivery, contact our support team at:
📧 support@vaultofwatches.com
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